Privacy Policy

We appreciate your visit to our website and your interest in our company, products, and web pages. Protecting your privacy while using our website is important to us.

1) Basic Information on the Collection and Handling of Personal Data

1.1 Our privacy policy was last updated in December 2019.

1.2 When visiting our website BG Investment GmbH, we collect certain data automatically (“server log files”), which includes:

• Our visited website

• Date and time of access

• Data transferred in bytes

• Source/reference from which you accessed the site

• Browser used

• Operating system used

• IP address (if applicable, in anonymized form)

2) Information We Collect

2.1 When ordering or registering on our site, you may be asked to provide your name, email address, mailing address, phone number, credit card details, or other relevant information.

2.2 We collect data when you:

• Register on our website

• Place an order

• Subscribe to a newsletter

• Respond to surveys

• Fill out a form

• Use Live Chat or Support Ticket systems

3) How We Use Your Information

We may use your information to:

• Personalize your experience

• Improve our website and services

• Respond to customer service requests

• Administer promotions, surveys, or other site features

• Process transactions

• Request reviews and feedback

• Follow up on inquiries via live chat, email, or phone

4) How We Protect Your Information

4.1 Our website is regularly scanned for security vulnerabilities, and we implement malware scanning.

4.2 Your personal data is secured within protected networks and only accessible to authorized personnel. All sensitive/payment information is encrypted via SSL technology. Transactions are processed through a gateway provider and are not stored or processed on our servers.

5) Cookies

We use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences via your browser settings:

• Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/temporarily-allow-cookies-and-site-data-in-microsoft-edge-597f04f2-c0ce-f08c-7c2b-541086362bd2

• Firefox: https://www.mozilla.org/en-US/privacy/websites/#cookies

• Chrome: https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3DDesktop&hl=en

• Safari: https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac

• Opera: https://help.opera.com/en/latest/web-preferences/#cookies

6) Data Transfers

6.1 We do not sell or trade personal data. However, we may share data with website hosting providers and other service partners who agree to keep this information confidential.

6.2 We ensure that your data is securely handled and transferred only when necessary and in compliance with this Privacy Policy.

7) Law Enforcement Disclosure

We may disclose personal data when legally required by authorities, such as courts or government agencies.

8) Direct Advertising & Email Marketing

If you subscribe to our newsletter, we will send periodic updates based on your consent under Art. 6 (1) 1 lit. a) GDPR. You may unsubscribe anytime using the opt-out link in the newsletter.

9) Order Processing & Data Transfers

We may share your data with logistics and payment providers where necessary for order fulfillment. This includes:

• DHL: Privacy Policy

• FedEx: Privacy Policy

• Hermes: Privacy Policy

• UPS: Privacy Policy

• Paypal: Privacy Policy

• Stripe: Privacy Policy

10) Remarketing

We may use remarketing services such as Facebook Ads to serve targeted ads. You can opt out via:

• Facebook: https://www.facebook.com/help/164968693837950

11) California Online Protection Act (CALOPPA)

We comply with CALOPPA but do not honor “Do Not Track” (DNT) signals at this time.

12) Fair Information Practices

12.1 If a data breach occurs, we will notify affected users via email within 7 business days.

12.2 You have the right to legal recourse against any misuse of personal data.

13) CAN-SPAM Act Compliance

We adhere to the CAN-SPAM Act, ensuring emails are not misleading, contain an opt-out mechanism, and include our physical business address.

14) Children’s Privacy

We do not knowingly collect data from individuals under 18 years of age. If you believe a minor has provided personal data, please contact us immediately.

15) Privacy Policy Updates

We may update this Privacy Policy periodically. Changes take effect upon posting on this page, and we will notify users via email or website notice.

16) California Consumer Privacy Act (CCPA)

Under CCPA, you have the right to opt out of data sharing and request the deletion of your personal information.